ZimCompany › Refund policy
Draft for review. This policy explains exactly what happens to your money if a job does not proceed. It is deliberately specific, because "deposits are non refundable" is the least useful sentence in this industry.
Last reviewed 10 September 2026. These terms apply to ZimCompany, a service registering and administering companies in Zimbabwe.
Your timeline is confirmed in writing before you pay. If we do not lodge your filing within that confirmed timeline, and the delay is ours rather than a government system being unavailable, your deposit is refunded less the name search fee and any government fee that has already been spent on your behalf.
Money that has already reached the registry cannot be recovered by us, which is why it is deducted rather than refunded. We show you what was spent.
A name search is one application covering up to five names, and our registration price covers two attempts. If both attempts are rejected, the third search is charged at cost with no margin added. A rejected name is not a failed job and does not trigger a refund, because the registry has performed the search it was paid for.
The way to avoid a third search is to give us five genuinely different names rather than five variations of the same one.
Refunds go back to the account or card the payment came from, in United States dollars. Any conversion loss your bank applies is outside our control.
ZimCompany registers and runs Zimbabwean companies for people and businesses anywhere in the world: owners living outside Zimbabwe, foreign investors, and companies registered elsewhere that need a Zimbabwean entity. Email [email protected] or message +263 77 272 4514 on WhatsApp. We work 9:00 to 17:00 CAT, UTC+2 in Harare, Zimbabwe.
ZimCompany is a Lioncap Ventures service. Lioncap Ventures (Pvt) Ltd, registration 16326A02102024, Harare, Zimbabwe. Start with the questionnaire at https://zimcompany.com/start.